Staff Behavior That Should Not Be Tolerated

Dentist & staffYour dental office, just like any workplace, needs to have guidelines in place for the conduct of your employees. The purpose of these guidelines is to ensure that each member of your staff is performing their responsibilities and behaving properly in front of patients and other employees.

It’s a good idea to have a dental employee handbook given to each member of your staff, which outlines each of the guidelines. With this handbook in place, you greatly decrease the risk of conflict and misunderstandings in your dental practice. You should also outline the consequences for not following the guidelines and enforce these consequences consistently.

Disciplinary Action

Violation of the guidelines in your employee handbook should come with disciplinary action. These actions should include a verbal warning, a written warning, a one-on-one meeting with the employee, and lastly, termination.

While we know that it’s impossible to identify every single violation that could possibly happen, there are a few important violations that should be included in your handbook. These actions are below:

  • Office gossip or bullying
  • Inability to establish a friendly relationship with patients or other employees
  • Disclosing confidential patient records or information
  • Conducting personal business on work time
  • Frequently coming in late or calling in sick
  • Negligence in regard to proper patient care
  • Use of illegal drugs or alcohol
  • Theft from the office
  • Failure to report a reportable situation

For more information on how to keep your office running smoothly and conflict-free, or if you have any dental marketing needs, please contact Pro Dental Designs.

Posted by



Mar 16, 2018, 7:23 PM
No dentist wants to believe that his or her practice could fall victim to fraud. However, according to dental fraud expert, David Harris, your practice has around a 50% chance of becoming a victim of…
Feb 28, 2018, 8:55 PM
Purchasing a dental practice can be among the most important professional decisions you’ll ever make in your career. Making sure you’ve done your due diligence before purchasing a dental practice is…
Feb 13, 2018, 7:49 PM
Many dentists are uncomfortable discussing the prospect of raising their prices. If things are running smoothly and your patients are happy with the cost of care, it can be tempting to leave things…
Jan 29, 2018, 10:02 PM
The answer is very! As your office grows and becomes more profitable, you may want to consider revamping your dental office waiting room. It’s surprising how many dentists underestimate the importance…
Jan 23, 2018, 3:10 PM
There will be changes made to the algorithm Facebook uses to rank Facebook posts. For example, the algorithm used to rank content based on how many “likes” or clicks a post would get. Going forward,…
Dec 19, 2017, 4:54 PM
This year, the Colorado state legislature has passed Senate Bill 65. This bill will require all healthcare providers to make available a list of cash pay fees for their top 15 services and procedures.…