Staff Behavior That Should Not Be Tolerated

Dentist & staffYour dental office, just like any workplace, needs to have guidelines in place for the conduct of your employees. The purpose of these guidelines is to ensure that each member of your staff is performing their responsibilities and behaving properly in front of patients and other employees.

It’s a good idea to have a dental employee handbook given to each member of your staff, which outlines each of the guidelines. With this handbook in place, you greatly decrease the risk of conflict and misunderstandings in your dental practice. You should also outline the consequences for not following the guidelines and enforce these consequences consistently.

Disciplinary Action

Violation of the guidelines in your employee handbook should come with disciplinary action. These actions should include a verbal warning, a written warning, a one-on-one meeting with the employee, and lastly, termination.

While we know that it’s impossible to identify every single violation that could possibly happen, there are a few important violations that should be included in your handbook. These actions are below:

  • Office gossip or bullying
  • Inability to establish a friendly relationship with patients or other employees
  • Disclosing confidential patient records or information
  • Conducting personal business on work time
  • Frequently coming in late or calling in sick
  • Negligence in regard to proper patient care
  • Use of illegal drugs or alcohol
  • Theft from the office
  • Failure to report a reportable situation

For more information on how to keep your office running smoothly and conflict-free, or if you have any dental marketing needs, please contact Pro Dental Designs.

Posted by

Share:

Archive

Dec 9, 2017, 2:41 PM
Suffering from career burnout and not doing anything to deal with it has the potential to damage almost all aspects of your life. Don’t allow your burnout to get too out of control before addressing…
Dec 8, 2017, 2:38 PM
Here at Pro Dental Designs, we’ve worked with hundreds of dental offices in order to help them improve the success of their practices. Throughout our experience, we have seen a few commonly overlooked…
Nov 15, 2017, 7:21 PM
Your dental office, just like any workplace, needs to have guidelines in place for the conduct of your employees. The purpose of these guidelines is to ensure that each member of your staff is…
Oct 20, 2017, 9:17 PM
There’s a good chance that you’ll need to take a leave of absence at some point during your dental care. Whether it’s for a medical problem, a family emergency, or a maternity leave, you may need to…
Sep 29, 2017, 8:10 AM
Getting your patients motivated and excited about caring for their oral health can be a challenge. If you’re not able to help your patients understand the importance of brushing and flossing each day,…
Sep 11, 2017, 8:05 PM
Owning and operating your own dental practice can be fulfilling and profitable, but it can still come with its fair share of problems. Even if you have the best staff, the right certifications, and…