Helping Your Patients Keep Their Dental Appointments

Young girlIf even around 1% of your patients cancel their appointments at the last minute or just neglect to show up at all, your dental practice is losing money and time. If you find that this is common at your office, it’s important that you find a way to prevent it from happening as often.

Helping Patients Keep Dental Appointments

Below are a few habits you can incorporate into your office to encourage your patients to keep their follow-up appointments:

  • Keep your patients educated – The very best way to encourage your patients to keep their dental appointments is to keep them educated about their dental health. If they know the importance of treatment or follow-up appointments, they’re much more likely to keep them. Make sure you let each patient know his or her diagnosis, the reason treatment is necessary, and what may happen if they choose to refuse treatment.
  • Implement automatic reminders – You may want to consider investing in a confirmation system. This technology is used to send text, phone call, or email reminders to your dental patients in the days and weeks leading up to their appointment. Some of your patients may just be forgetful and this system can help increase the likelihood that they’ll remember their appointment and show up. Use patient paperwork to gather phone numbers and emails.
  • Follow up quickly with no-shows – If you do have a no-show, have a member of the front office staff contact the patient to make sure everything is okay. You may want to consider waiving a cancelation fee for the patient if this is their first no-show. Make a note to call the patient back in the next day or two to offer an appointment that has ‘just opened up.’

Using a combination of the above methods can help you reduce the number of cancelations and no-shows that occur in your office. Here at Pro Dental Designs, we can help you learn how to bring in more patients and keep the ones you currently have. For more information, please give our office a call today.

Posted by



Dec 12, 2018, 8:40 PM
One of the difficult parts of being a dentist is delivering bad news to your dental patients. In many situations, and depending on the type of dental practice you run, you may have to deliver bad news…
Dec 6, 2018, 8:39 PM
Whether you’re deciding to build a dental practice from scratch, add a second location, or purchase an existing practice, you can’t underestimate the importance of location. Making sure to do research…
Nov 12, 2018, 7:47 PM
As a dentist running your own dental practice, you know that payroll is one of the crucial parts of maintaining a smooth operation. If your payroll system is ineffective, it will decrease morale,…
Oct 23, 2018, 3:58 PM
As many as 85% of your potential dental patients will do online research about dental practices before scheduling an appointment. This means that the online reviews of your dental practice will have a…
Oct 11, 2018, 6:47 PM
Whether you’re a new dentist looking to start a practice or a seasoned dentist trying to find a little more independence, there are lots of great benefits to purchasing an existing practice. Any major…
Sep 27, 2018, 4:52 PM
Reactivating inactive patients either because of follow-up care or unscheduled treatment tends to get pushed to the back-burner by your front desk staff. This is because the day-to-day issues in the…