Posted on Jan 28, 2019
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The reason why the above problem is ineffective is that the front office staff isn’t usually able to answer any treatment questions that your patient may have. It’s important that you be in the room while treatment is being presented and that the patient is aware of the problem and why the treatment is necessary. Be available for any questions or concerns raised by your patient and answer them thoroughly.
Before presenting treatment, make sure estimates are written up and photos of the patient’s teeth are available. This allows you to show the patient the problem and why it needs to be fixed. Discuss these issues with your patient in private. Lastly, let your patient know of any financing options or payment plans you may offer so that the cost of treatment doesn’t discourage them from scheduling a treatment appointment.
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