Conducting Effective Dental Patient Surveys

More and more dentists are turning to dental office surveys in order to gain feedback on their practices. When used correctly, dental surveys can help any practice improve patient satisfaction and overall success! Our goal with this article is to help our clients learn how to effectively use these surveys to gain insight into their own practices.

DENTAL SURVEY TIPS

Dental surveys are a useful tool for dentists and staff who want to know how they’re doing and in what areas they could improve. We’ve compiled a few tips on how to effectively conduct dental surveys and get the most out of the information you compile:

• Keep the survey simple and concise. If your survey is too long or too detailed, your patients may not be quite as willing to participate. This will limit the amount of information you compile from the survey. Include only simple, pertinent questions.
• Include a section for your patients to offer suggestions. This is a really fast and easy way to see exactly what your office can improve upon. Make sure your patient knows to include what they enjoyed about your office and where they felt you could use some help.
• Ask questions whose answers will allow you to make a real difference in your dental practice. Obvious or “fluff” questions will waste your time and your patient’s.
• Don’t sacrifice the chance to follow through on the suggestions made by your patients. The information you learn from your surveys will be useless if you don’t use it to make improvements at your dental office. Some suggestions will be easy to implement, and others will require some time and practice.

Any dentist can offer a patient survey, but if you take the time to really learn about your patients’ concerns and suggestions, you can have happier patients and a more successful career!

For help marketing your dental practice, or for more tips on how to keep your current patients happy, please contact Pro Dental Designs today!