Keeping Your Dental Patients Happy! Dental Practice Management Tips

While many dentists fret over their dentistry, trying to make sure the occlusion is perfect, the margins are impeccable and the restoration is the best in the world, they take patient satisfaction for granted. Sometimes it doesn’t matter how skilled you are at dentistry, your patients may still not be satisfied. You need to keep in mind that, no matter how cheesy it sounds, you aren’t only treating teeth; you’re treating the entire person!

Patients come to your office for the whole dental experience, not just the quality of the dentistry you perform. If you provide customer service that’s as amazing as your dental work, you’ll ensure that your patients return to your office and they may even provide some referrals for you along the way!

HOW TO KEEP YOUR PATIENTS HAPPY!

Below are a few tried and true methods to keep your patients satisfied and returning to your dental office for years to come:

• Phone Courtesy – Make sure that your staff practices good phone courtesy. This includes speaking clearly and with a happy, positive attitude. Make sure to be polite, provide as much information as possible and avoid interrupting the patient.
• Greet Patients With A Smile – Every patient that walks through your door should be greeted with a friendly smile. Use their name when speaking to them and make them feel cared for.
• Introduce Yourself – If it’s a patient’s first time at your office, introduce yourself! It will help your patients to feel at ease with you. Ask if they have any questions or concerns before you begin their exam and be sure to make eye contact when listening to them.
• Keep Them Informed – Always make sure your patient knows what you’re doing and why you’re doing it. This goes a long way towards easing any anxiety they feel about their appointment. Let them know to feel free to ask any questions they may have.

It doesn’t matter how much time and money you spend on marketing, if you’re not making your patients feel comfortable and cared for at your office, you’ll have trouble with patient retention!

For more tips on getting patients to your dental office and keeping them there, please contact Pro Dental Designs today!